How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United Kingdom.

Do you offer free shipping?

BLOND Hair & Beauty offers free shipping on all orders over £50. Read more.

What is your return policy?

We accept eligible returns requested within 14 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Returns for change of mind or accidental purchases are not free; we arrange Royal Mail collection for damaged or incorrect items reported within 14 days. Electrical equipment, sale items, gift cards, and certain other non-returnable items cannot be returned. No restocking fee is stated. Read the refund policy.

Can I exchange an item?

Our FAQs page includes information about loyalty points, dispatch delays, Royal Mail delivery delays, and pending payments without an order confirmation. See details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at hello@blondhairandbeauty.co.uk. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them here.

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